I have been with Orange for about 4 years now. I have two contract phones with them. Recently my Motorola Atrix started playing up and eventually wouldn’t turn on. I was due an upgrade in April this year for that phone and being rather impatient, I called up Orange and payed the early upgrade fee of around £100 in order to get a Samsung Galaxy S3. Whilst I was on the phone ordering it, I asked the girl I was speaking to about 4G, as this was a big selling point for me. She explained to me that once I received the phone I should call them back and they will transfer me to 4G.
So my phone arrived a couple of days later. I called Orange and asked to be added to 4G. I was told that as I’ve just started a new contract, I would have to pay almost £400 to end the contract early and start a new one on 4G! When I explained what the girl who sold me the phone told me, they explained that there is no way she could do this without getting fired. The guy also said he’d get her to call me the day after. It is now 4 days later and I am still awaiting a phone call.
Every time I have upgraded my phone with Orange I have a problem. The last time I e-mailed the executives office and managed to get it sorted quite reasonably, so I have tried again but as yet, I have not had a reply. If I get no reply I will be speaking with OFCOM or the agency that deals with Orange for OFCOM.
It’s amazing how these liars repeatedly lie to get your money and then completely ignore promises to extract your hard earned cash..